{
  "LANGUAGE": {
    "CODE": "en",
    "DISPLAY_LABEL": "EN"
  },
  "CONSTANT": {
    "LOGIN": {
      "TITLE": "Log in"
    },
    "THEME":{
      "TOOLTIP":"Select Theme"
    },
    "STATUS": {
      "VERIFICATION_MORE_AUDIO": "Verifying",
      "ENROLLMENT_MORE_AUDIO": "Partially Enrolled",
      "ENROLLING": "Enrolling...",
      "TRAINING": "Completing enhancement...",
      "NOT_ENROLLED": "Not Enrolled",
      "LOCKED": "Voiceprint Locked",
      "OFFER_OPT_IN": "Offer Enrollment",
      "OPTED_OUT": "Caller Opted Out",
      "OPTED_IN": "Caller Opted In",
      "OPTING_OUT": "Opting Out",
      "OPTED_REASON": "Reason:",
      "LOCKED_REASON": "Reason:",
      "SUBMIT_PERSON_ID": "Waiting for Person ID",
      "ENTER_PERSON_ID": "Person ID",
      "ENTER_ACCOUNT_ID": "Enter Account Number",
      "WAIT_PERSON_ID": "Waiting for Person ID",
      "WAIT_PERSON_ID_DKF": "Checking for Fraud",
      "LOADING_PERSON_INFO": "Loading person info",
      "LOADING_PERSON_INFO_DKF": "Checking for Fraud",
      "WAIT_GROUP_ID": "Waiting for account number",
      "WAIT_GROUP_INFO": "Waiting for account information",
      "WAIT_FOR_CALL": "Waiting for next call",
      "WAIT_FOR_LOGIN": "Waiting for login",
      "WAIT_FOR_REAUTH": "Waiting for re-authentication",
      "INELIGIBLE_CALL": "Current call is not eligible for voice biometrics",
      "CLICK_START_WHEN_READY": "Click Start after you pick up a call",
      "DISCONNECTED": "Connection Failed",
      "RECONNECTING": "Reattempting connection",
      "CAPTURE_AUDIO": "Capturing audio...",
      "AUDIO_LISTENING": "Audio Listening",
      "CAPTURE_AUDIO_PARTIALLY_ENROLLED": "Partially enrolled... Capturing audio...",
      "ENHANCING_VOICEPRINT": "Enhancing voiceprint with more audio...",
      "COMPLETING_ENROLLMENT": "Completing Enrollment",
      "IN_CONFERENCE": "IN CONFERENCE",
      "CONFERENCE_ENDED": "CONFERENCE ENDED",
      "CONFERENCE_ENDED2": "Conference Ended",
      "CALL_ON_HOLD": "CALL ON HOLD",
      "CALL_ON_HOLD2": "Call on hold",
      "MORE_VERIFICATION": "Additional security check in progress...",
      "UNKNOWN_CALL": "UNKNOWN CALL",
      "OUTBOUND_CALL": "OUTBOUND CALL",
      "INBOUND_CALL": "INBOUND CALL",
      "TRANSFER_CALL": "TRANSFERRED CALL",
      "CONFERENCE_CALL": "CONFERENCE CALL",
      "CONFERENCE_MODE": "Conference Mode",
      "INTERNAL_CALL": "INTERNAL CALL",
      "EXTERNAL_CALL": "EXTERNAL CALL",
      "CONSULT_CALL": "CONSULTATION CALL",
      "IGNORED_CALL": "IGNORED CALL",
      "IDENTIFICATION_IN_PROGRESS": "Validation",
      "GROUP_TOO_BIG": "Max Contacts",
      "NOT_ELIGIBLE": "Not Eligible",
      "TRANSFER_IDENTIFIED": "Voice biometrics Authenticated",
      "TRANSFER_MANUALLY_IDENTIFIED": "Manually Authenticated",
      "TRANSFER_NOT_IDENTIFIED": "Not Authenticated",
      "SUBSCRIPTION_SUSPENDED": "Connection Suspended",
      "SUBSCRIPTION_SUSPENDED_MSG": "The connection was suspended due to an unexpected error.",
      "SUBSCRIPTION_RECONNECTING": "Reattempting connection",
      "VOICE_ID_NOT_IN_USE": "Voice biometrics not in use",
      "ACW_MODE_ON": "Hang up detected.  Waiting for agent to wrap up."
    },
    "RESULT": {
      "ENROLLED": "Enrolled",
      "TRAINED": "Enrolled",
      "MATCH": "Match",
      "MISMATCH": "No Match",
      "MISMATCH_COMMON_ERROR": "Verification Failed",
      "IDENTIFICATION_FAILED": "Validation Failed",
      "FRAUDSTER": "Suspected Fraudster",
      "RISKY_SESSION_TITLE": "Warning",
      "INCONCLUSIVE": "Inconclusive",
      "PARTIALLY_ENROLLED": "Partially Enrolled",
      "ENROLLMENT_UNSUCCESSFUL": "Enrollment Failed",
      "READY_TO_TRAIN": "Ready",
      "CAPTURE_COMPLETE": "Ready to Enroll"
    },
    "DEFAULT": {
      "NET_AUDIO": "Net Audio:",
      "MIN_AUDIO_DISPLAY": "min",
      "AGENT_ID": "Username",
      "EXTENSION": "Extension",
      "REMEMBER_ME": "Save log in info",
      "PHONE_IP": "Phone IP",
      "TENANT": "Tenant",
      "NAME": "Unknown",
      "CALLER_ID": "Unknown",
      "SCOPE": "Scope",
      "LOGIN_WITH_AAD": "Login with Entra ID",
      "OR": "OR"
    },
    "RESULT_TEXT": {
      "ENROLLED": "Caller enrolled at",
      "TRAINED": "Caller enrolled at",
      "VERIFIED": "Caller identified at",
      "IDENTIFIED": "Caller identified at",
      "VERIFICATION_FAILED": "Verification Failed",
      "NOT_VERIFIED": "Caller not verified at",
      "NOT_IDENTIFIED": "Caller not identified",
      "FRAUDSTER": "Caller is suspect",
      "RISKY_SESSION_MESSAGE": "Further validation is required",
      "RISKY_SESSION_ADDITIONAL_TEXT": "Caller is suspect",
      "ENROLLMENT_UNSUCCESSFUL": "Enrollment Failed",
      "MID_CONF": "Mid confidence identification",
      "INTERNAL_ERROR": "Internal error",
      "NOT_ENOUGH_SEGMENTS": "Not enough audio segments",
      "INVALID_AUDIO": "Invalid audio",
      "AUDIO_TOO_SHORT": "Audio too short",
      "AUDIO_TOO_LONG": "Audio too long",
      "AUDIO_TOO_SOFT": "Audio too soft",
      "AUDIO_TOO_LOUD": "Audio too loud",
      "AUDIO_TOO_NOISY": "Audio too noisy",
      "INCONSISTENCY": "Inconsistent audio",
      "INVALID_SESSION_STATE": "Recording session expired",
      "NOT_READY_TO_TRAIN": "Not ready to train",
      "LOCKED": "Voiceprint locked on",
      "DEFAULT_LOCKED_REASON": "System locked",
      "OPTED_OUT": "Caller opted out on",
      "OPTING_OUT": "Waiting for Fraud Check to complete...",
      "OPTED_IN": "This caller opted in on",
      "OPT_OUT_ABORTED": "Caller not opted out",
      "PARTIALLY_ENROLLED": "Caller partially enrolled at",
      "READY_TO_TRAIN": "Ready to complete enrollment",
      "MULTI_SPEAKERS_DETECTED": "Multiple speakers detected",
      "SYNTHETIC_SPEECH_DETECTED": "Synthetic speech detected",
      "PLAYBACK_INDICATION": "Playback indication",
      "TONE_DETECTED": "Tone detected",
      "WRONG_PASSPHRASE": "Wrong passphrase",
      "VOICEPRINT_UNCERTAIN": "Voiceprint uncertain",
      "UNRELIABLE_DECISION_THRESHOLDS": "Unreliable decision thresholds",
      "LOW_RELIABILITY": "Low reliability",
      "NO_SCORES": "No scores",
      "AUDIO_INTEGRITY_ISSUE": "Audio integrity issue",
      "CAPTURE_COMPLETE": "Listening Completed",
      "NOT_ENOUGH_AUDIO": "Not enough audio",
      "IN_CONFERENCE": "Multi-party conference detected. Waiting for conference to end.",
      "CALL_ON_HOLD": "Click ",
      "CALL_ON_HOLD_2": " to resume",
      "NEED_RESTART_ENROLL": "To enroll this customer, click 'Restart Audio'.",
      "NEED_RESTART_VERIFY": "To verify this customer's identity, click 'Restart Audio'.",
      "NEED_RESTART_ENROLL_OR_VERIFY": "To enroll this customer or verify this customer's identity, click 'Restart Audio'.",
      "DATETIME_SEPARATOR_TEXT": "at",
      "CONVO_VERIFIED": "Caller convoprint verified at",
      "GROUP_TOO_BIG": "Group is too large for voice biometrics",
      "NOT_ELIGIBLE": "Please click 'Restart Audio' once the correct party is on the line",
      "NOT_ELIGIBLE_NO_RESTART": "Voice Biometrics is not available for this call",
      "TRANSFER_RESTART_NOTE": "Restart required for voice biometrics controls",
      "CONFERENCE_NOTE": "Voice biometrics is unavailable",
      "CONFERENCE_NOT_AUTHENTICATED_NOTE": "Proceed with Manual Authentication",
      "INCONCLUSIVE_DECISION": "Inconclusive decision",
      "UNEXPECTED_DECISION": "Unexpected decision"
    },
    "TOOLTIP": {
      "SETTINGS": "Settings",
      "RESTART_CALL": "Restart Audio",
      "START_CALL": "Start call",
      "END_CALL": "End call",
      "HOLD_CALL": "Put call on hold",
      "RESUME_CALL": "Resume call",
      "EDIT_SETTINGS": "Edit",
      "LANGUAGE_SELECT": "Display Language Menu",
      "RECORDING_PAUSED": "Recording Paused",
      "ID_BEING_RETRIEVED": "ID is being retrieved...",
      "COPY_LOGS": "Copy console logs to clipboard",
      "ENROLL_TOOLTIP": "Enroll",
      "START_ENROLL_TOOLTIP": "Start Enrollment",
      "CONTINUE_ENROLLMENT_TOOLTIP": "Continue Enrollment",
      "COPY_ERROR_DETAILS": "Click to copy error details to clipboard"  
    },
    "BUTTON_TEXT": {
      "SUBMIT": "Submit",
      "ENROLL": "Enroll",
      "START_ENROLL": "Start Enrollment",
      "TRAIN": "Complete Enrollment",
      "CLOSE": "Close",
      "AUTHENTICITY": "CONFIRM IDENTITY",
      "AUTHENTICITY_SUBMITTED": "IDENTITY CONFIRMED",
      "OK": "OK",
      "CANCEL": "Cancel",
      "BACK": "BACK",
      "LOGOUT": "Log out",
      "START_CALL": "Start",
      "END_CALL": "End",
      "HOLD_CALL": "Hold",
      "RESUME_CALL": "Resume",
      "LOGIN": "Log in",
      "CONNECT":"Connect",
      "YES": "Yes",
      "NO": "No",
      "CONTINUE_ENROLLMENT": "Continue Enrollment",
      "SEND_EMAIL": "Email",
      "RESTART": "Restart Audio",
      "SAVE": "Save",
      "MARK_ACW_MODE_DONE": "End wrap up time"
    },
    "CONTROL_TEXT": {
      "SELECT_SCOPE": "Select Scope"
    },
    "SUSPICIOUS_MENU_TEXT": "Suspicious",
    "OPT_MENU_TEXT": {
      "OPT_OUT": "Opt out",
      "OPT_IN": "Opt in"
    },
    "OOPS": {
      "TITLE": "Oops!",
      "ERROR_MSG": "An unexpected error has occurred.",
      "ERROR_SUGGESTION": "Please follow alternative authentication process.",
      "ERROR_POP_UP_LINK": "Error Details",
      "ERROR_MONITORING_CALL": "A problem was encountered while monitoring for call session response.",
      "ERROR_SUBMIT_GROUP_ID": "A problem was encountered when attempting to submit the group identity.",
      "ERROR_MANUAL_IDENTIFY": "A problem was encountered when attempting to manually confirm the identity of the group member.",
      "ERROR_GET_GROUP_INFO_PREFIX": "Error retrieving account information for account: ",
      "ERROR_OPT_IN": "A problem was encountered when attempting to opt in for enrollment"
    },
    "SETTINGS": {
      "TITLE": "Settings",
      "EXTENSION_LABEL": "Extension:",
      "AGENT_ID_LABEL": "Agent ID:",
      "PHONE_IP_LABEL": "Phone IP:",
      "INVALID_PHONE_IP": "*Invalid IP address",
      "PHONE_IP_SUBMITTED": "Phone IP modified successfully"
    },
    "ERROR": {
      "SESSION_EXPIRED": {
        "TITLE": "Session Expired",
        "MESSAGE": "Click Login to resume. To end the session, click Logout"
      },
      "FAILED_FETCH_CONFIG": {
        "TITLE": "Failed to fetch the configuration",
        "MESSAGE": "Please login again"
      },
      "INVALID_PERSON_ID": {
        "TITLE": "Invalid Person ID",
        "MESSAGE": "Please try again"
      },
      "SYSTEM_ERROR": {
        "TITLE": "An error has occurred",
        "SERVER_NAME": "Server name: ",
        "DATE": "Date/Time: ",
        "TYPE": "Error type: ",
        "CONTEXT": "Error context: ",
        "MESSAGE": "Error message: ",
        "AGENT_SESSION_ID": "Agent Session ID: ",
        "CALL_SESSION_ID": "Call Session ID: ",
        "EXTENSION": "Extension: ",
        "PERSON_ID": "Person ID: ",
        "AGENT_ID": "Agent ID: ",
        "TENANT": "Tenant: ",
        "SCOPE_ID": "Scope ID: ",
        "ACCOUNT_ID": "Account ID: ",
        "ENGAGEMENT_ID": "Engagement ID: ",
        "GK_SESSION_ID": "GK Session ID: ",
        "MM_DIAGNOSTIC_INFO": "Media Manager Diagnostic Info: ",
        "NO_DIAGNOSTIC_INFO": "None",
        "DIAGNOSTIC_CODES": "Diagnostic Codes and Details:"
      },
      "SESSION_THEFT": {
        "TITLE": "Session Conflict",
        "MESSAGE1": "Another user has been logged in since ",
        "MESSAGE1B": "Another user is logged in on this extension.",
        "MESSAGE2": "Continue to start your session and end another user's session?"
      },
      "LOGOUT": {
        "TITLE": "Logout",
        "MESSAGE": "Are you sure you want to logout?",
        "NOTE": "Your session expired due to inactivity. Please log in again."
      },
      "CALL_END": {
        "TITLE": "End session",
        "MESSAGE": "Are you sure you want to end this session?"
      },
      "AUTHENTICITY": {
        "TITLE": "Confirm Identity",
        "MESSAGE": "Are you sure you have confirmed the caller's true identity?",
        "MESSAGE2": "Have you confirmed you are speaking to "
      },
      "INVALID_AGENT_EXTENSION": {
        "TITLE": "Invalid Extension",
        "MESSAGE": "The agent extension is not valid."
      },
      "AUTH_SESSION_EXPIRED": {
        "TITLE": "Authentication Session Expired",
        "MESSAGE": "Click OK to re-authenticate yourself"
      }
    },
    "FRAUD_CHECK_STATUS_TEXT": {
      "CHECKING": "Checking",
      "HOLD": "Hold",
      "ERROR": "Error",
      "PASSED": "Passed",
      "SUSPECT": "Suspect"
    },
    "FRAUD_CHECK_STATUS_TEXT_TIP": {
      "INPROGRESS": "Avatar with fraud detection icon checking at {{avatarProgress}} percent",
      "FAIL": "Avatar with fraud detection icon failed",
      "IDLE": "Avatar with fraud detection icon",
      "PASS": "Avatar with fraud detection icon passed",
      "WARNING": "Avatar with possible known fraudster detected warning icon"
    },
    "POPUP_TITLE": {
      "SUSPICIOUS": "Please select suspicious reason",
      "SUSPICIOUS2": "Mark as Suspicious",
      "OPT_OUT": "Please select opt out reason",
      "OPT_OUT2": "Opt Out reason"
    },
    "SELECTORS": {
      "MAIN": {
        "LABEL": {
          "ACCOUNT_ID_LABEL": "Account Number",
          "PERSON_ID_LABEL": "Person ID",
          "PERSON_NAME_LABEL": "Name",
          "CALLER_ID_LABEL": "Caller ID",
          "EXTENSION": "Ext. "
        }
      }
    },
    "NAVIGATION": {
      "MESSAGE": {
        "NAVIGATING_AWAY_CONFIRMATION_MSG": "WARNING: Navigating away from this page will perform a logout.  Press cancel to remain on the page."
      }
    },
    "GROUP": {
      "MEMBER_CATEGORY": {
        "ENROLLED": "Enrolled",
        "NOT_ENROLLED": "Not Enrolled",
        "OPTED_OUT": "Opted Out",
        "VOICEPRINT_LOCKED": "Voiceprint Locked"
      },
      "BUTTON_TEXT": {
        "CONFIRM_IDENTITY": "CONFIRM IDENTITY",
        "OPT_IN": "OPT IN",
        "IDENTITY_CONFIRMED": "IDENTITY CONFIRMED",
        "CONFIRM_CALLER": "CONFIRM"
      },
      "MESSAGE": {
        "CONFIRM_IDENTITY_QUESTION_PREFIX": "The caller is "
      },
      "IDENTIFIED_MEMBER_CATEGORY": {
        "IDENTIFY_MATCH": "Validated",
        "AGENT_SELECTED_ENROLLED": "Agent Selected - Enrolled",
        "AGENT_SELECTED_NOT_ENROLLED": "Agent Selected - Not Enrolled",
        "AGENT_SELECTED_OPTED_OUT": "Agent Selected - Opted Out",
        "AGENT_SELECTED_LOCKED": "Agent Selected - Voiceprint Locked",
        "RISKY": "Unknown Contact"
      },
      "IDENTIFY_RESULT_TEXT": {
        "SINGLE_NOT_ENROLLED": "The contact is not enrolled",
        "MULTI_NOT_ENROLLED": "None of the contacts are enrolled",
        "SINGLE_OPTED_OUT": "Previously opted out",
        "MULTI_OPTED_OUT": "Some previously opted out"
      },
      "TOOLTIP": {
        "LOADING_GROUP_INFO": "Loading account information",
        "MANUAL_SELECT_BTN": "Click to manually select group member",
        "EXPAND_ENROLLED_LIST": "Click to expand the list of members enrolled",
        "COLLAPSE_ENROLLED_LIST": "Click to collapse the list of members enrolled",
        "EXPAND_NOT_ENROLLED_LIST": "Click to expand the list of members not enrolled",
        "COLLAPSE_NOT_ENROLLED_LIST": "Click to collapse the list of members not enrolled",
        "EXPAND_OPTED_OUT_LIST": "Click to expand the list of members that opted out",
        "COLLAPSE_OPTED_OUT_LIST": "Click to collapse the list of members that opted out",
        "EXPAND_VP_LOCKED_LIST": "Click to expand the list of members with voiceprint locked",
        "COLLAPSE_VP_LOCKED_LIST": "Click to collapse the list of members with voiceprint locked",
        "VALIDATION_IN_PROGRESS": "Validation in progress ..."
      }
    },
    "INTEGRATION": {
      "CALL_MONITORING_ENABLED": "Call Monitoring enabled.",
      "UNAUTHORIZED_TITLE" : "Unauthorized",
      "UNAUTHORIZED_MESSAGE" : "Please log in with Nuance's Web Agent Console for call monitoring first",
      "LOADING_CONVERSATION" : "Loading conversation",
      "CONVERSATION_ENDED" : "The conversation ended",
      "CONVERSATION_ENDED_ERROR" : "The conversation ended with error",
      "CONVERSATION_NOT_FOUND" : "Conversation not found",
      "SCOPE_INFO_MISSING" : "Scope information is missing.  Please log in again.",
      "CONVERSATION_ALREADY_HANDLED": "This conversation was already opened in the Web Agent Console and handled.",
      "CONVERSATION_ENDED_REFRESH" : "Error: A page refresh occurred while this conversation was already opened in the Web Agent Console."
    },
    "VOICEPRINT_STATUS": {
      "NOT_ENROLLED": "Not Enrolled",
      "PARTIALLY_ENROLLED": "Partially Enrolled",
      "ENROLLED": "Enrolled"
    }
  },
  "OPT_OUT_REASONS": {
    "NOT_INTERESTED": "Not interested / Doesn't have time",
    "WOULD_LIKE_MORE_INFORMATION": "Would like more information",
    "WOULD_LIKE_TO_THINK_ABOUT_IT": "Would like to think about it",
    "HAS_NOT_HEARD_ABOUT_IT": "Has not heard about it",
    "HAS_OTHERS_CALL_ON_THEIR_BEHALF": "Has others call on their behalf",
    "DOESNT_BELIEVE_IT_IS_SECURE": "Doesn't believe it is secure",
    "CONCERNED_ABOUT_PRIVACY_ISSUES": "Concerned about privacy issues",
    "DOESNT_WANT_TO_BE_RECORDED": "Doesn't want to be recorded",
    "OTHER_REASON": "Other Reason",
    "DO_NOT_SOLICIT": "DO NOT SOLICIT"
  },
  "SUSPICIOUS_REASONS": {
    "ACCOUNT_IS_SECURITY_LOCKED": "Account is security locked",
    "MULTIPLE_FAILED_VALIDATION_ISSUES": "Multiple failed validation issues",
    "REMOVE_HOLD_ON_RECENT_LARGE_DEPOSIT": "Remove hold on recent large deposit",
    "SPEECH_DOES_NOT_MATCH_CLIENTS_GENDER_OR_AGE": "Speech does not match client's gender or age",
    "NEW_CLIENT_REQUESTING_ABM_INCREASE": "New client requesting ABM increase (exceeds avail balance)",
    "CALLING_AREA_CODE_DOES_NOT_MATCH_STATE_OF_RESIDENCE": "Calling area code does not match state of residence",
    "MULTIPLE_PROFILE_UPDATES": "Multiple profile updates",
    "EXCESSIVE_INQUIRIES": "Excessive inquiries",
    "OUTBOUND_CALL_NUMBER_NOT_IN_SERVICE": "Outbound call # not in service - new client"
  },
  "LOCK_REASONS": {
    "NO_REASON": "(reason not specified)",
    "CONSECUTIVE_MISMATCHES": "Too many consecutive mismatches",
    "OTHER": "Locked by System Admin"
  },
  "PRIVACY": {
    "POPUP_LINK_TEXT": "Privacy"
  }
}