Offline fraud analysis

Gatekeeper offers fraud analysts UI tools to analyze engagements that were marked as risky by the system.

The analyst can either confirm the risk or change the engagement status to not risky. Analysts can examine suspicious audio, run offline investigations, and add newly identified fraudsters to watchlists.

Offline fraud analysis can be used in conjunction with realtime fraud results to:

  • Process calls that were not checked against the fraud watchlist in realtime (such as enrollment calls, 60 seconds of authenticated calls, and so on).
  • Process calls that were recorded in the contact center but not processed against a fraud watchlist.