2.20.0

Support for non-Latin characters has been added for the following Gatekeeper-specific entities, that’s scopes-manager, config-manager, print services, persons-manager, fraudsters manager, and all entities with custom data and the web:

• Configset/template name
• Scope ID
• Voiceprint tag
• Role name
• Custom data key
• Calibration model ID
• Scope resource name and scope resource key
• Actual/preferred language
• Phone numbers

The Watchlists page (Caller ID Watchlist Management) on the Gatekeeper web portal now displays normalized phone number information.

The message displayed when loading the user info in the top bar in the Gatekeeper web portal has been updated.

The following Kibana reports have been updated:

• The Persons with a trained voiceprint report displays the current status of persons with a trained voiceprint for Basic or Optimal training.
• The following Kibana reports now select only new net enrollments:
  • Cumulative Enrollments And Authentications Trend
  • Voiceprint by Agent
  • AHT Trend
  • Voice Authentication KPIs

Persons with a created voiceprint (Top 10k) has been removed from the Trained Persons reports.

A skinnable or miniature version of web agent console is now available.

• To activate a skinnable web agent console, add preferred_layout=mini parameter to the web agent console login URL.
• To revert to regular size, change the URL parameter to preferred_layout=regular.

Note: The skinnable or miniature layout isn’t supported for the grouping flow.

In the grouping flow, customized text (in reserved area) and customized session decision are now supported.

Contact center grouping flow now supports setting opt out in and opt out based on session variables.

The AddCallerIdRuleToWatchlist API returns a normalized phone number information.

The response of the AddCallerIdRuleToWatchlist and UpdateCallerIdRulefromWatchlist APIs has been updated to return an altered caller ID.

Issue Description	Issue ID
Endpoint URLs are incorrect in the REST APIs.	XSUPPORT-15330
Users getting logged out of Gatekeeper with ‘Token Expired’ error despite being active.	XSUPPORT-15420
Post Call Activities Manager gets blocked when a paused audio recording is in a queue.	XBIOMETRICS-38082
Setting PostCallDetectFraudOnSpoofingDetected to true results in triggering post call for Anti Spoofing instead of Post Call Detect Known Fraudsters.	XBIOMETRICS-38305
Web agent console flickers continuously when auto opt out and opt in are set in the same session. Related session results in multiple opt in and opt out factors.	XBIOMETRICS-38309

In the web agent console miniature view, language prompts aren’t localized to match the miniature view.

In web agent console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.