2.19.0

Some factory roles have been updated as follows:

• The following factory roles have been changed to reduce the former authorization permissions:

  • CallCenterAnalyst
  • FraudAnalyst

• The factory role ConfigOperationalReadOnly has been modified to better divide the read and write permissions.

• The factory role WebUserReadOnly has been modified to prevent updating the engagements and sessions.

Embedded web agent proxy now supports submit agent action for a custom message.

Web Agent Console has been updated to conform with accessibility requirements. The changes are minor, and not expected to impact the agent experience.

A new API has been added to check whether all the fraudsters of the watchlist have a compatible voiceprint with each other or not.

Note: This is a beta feature.

Now, the audio-manager passes through the media download. Audio manager authorizes the actual download with the Gatekeeper permissions. A Gatekeeper token is now required to download the media.

Issue Description	Issue ID
On the Engagements page in the Gatekeeper web portal, explicit filter results aren’t being respected.	XSUPPORT-15256
Backward search fails with a meaningless error message “Failed - gkBackwardSearchResultsId is null.”	XSUPPORT-15289
On the Authorization Manager page in the Gatekeeper web portal, there is an display issue while filtering the roles.	XSUPPORT-15370
When adding an explicit phone number to the Caller ID Watchlist, unnecessary characters such as ‘( )’ are added, which fail to trigger the match.	XSUPPORT-15412
Backwards Search fails with a meaningless error message “Failed - Execution without progress, it was blocked” error."	XSUPPORT-15419
Read-only factory roles allow ‘write’ permissions.	XSUPPORT-15449

In web agent console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.