2.14.0

New scope-level configuration parameters are added to the Web Agent Console Language Settings tab:

• AvailableLanguages
• DutchCustomLocalization

The following updates have been made to the light rules:

• For webhook or light rules, the following new parameters are supported to skip empty values:
  • skipParameterIfEmpty - If operation parameter is empty, ignore the related parameter.
  • skipSessionVariableUpdateIfEmpty - If a session variable to set has an empty value, don’t set the session variable.
• Split function is supported as part of light rules.
• User-defined functions are supported.

When a token fails to refresh, the UI now displays a meaningful error message.

When the user logs in, the login hint is provided during login. The login_hint is supported as a URL parameter.

The web agent console now supports Dutch (NL) language. Following scope-level configuration parameters are added:

• AvailableLanguages
• DutchCustomLocalization

Support HTTP protocol to Call Session Manager and Agent Session Manager APIs including the streaming APIs.

An option to extract risk engine events has been added to the Audit Data Exporter service.

Issue Description	Issue ID
Internal error occurs when running spoofing detection.	XSUPPORT-14443
In the data export service, no data is available in the ent-voiceprints-enrollment-segments table.	XSUPPORT-14404
In GKCLI, the system scope and configuration template mode isn’t bypassing the authentication.	XSUPPORT-14303
Engagement Custom Data appears strangely and without labels on Cluster View.	XSUPPORT-14009
In case that the captured audio completed was between minimum net audio for enroll and minimum next audio for train, the web agent console displays enrollment error due to short audio.	XBIOMETRICS-35158

In web agent console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Convoprint L2 Streaming functions for Business Logic Layer (BLL), Call Session Manager (CSM), and Web Agent Console (WAC) are considered beta.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.