2.28.0

A new risk engine version NRSL 1.5.3 has been integrated for Gatekeeper to fix an issue with the session fusion.

The following factory roles have been updated to prevent any write operations on the configSet:

• CallCenterAnalyst
• FraudAnalyst

To improve some latency, the mechanism to preload the calibration model has been updated only when the pod starts, but also when the pod refreshes.

Silent Mode Data Collection resilience to service restarts can now be enabled.

The sign in with Entra ID login method for Gatekeeper web portal is upgraded from beta to a full feature.

Web Agent Console Diagnostic Tool supports login both with tenant ID and Entra ID.

The sign in with Entra ID login method for the web agent console is upgraded from beta to a full feature.

The following APIs have been upgraded from beta:

• ExecuteVoiceprintProfilesStatusJob
• GetVoiceprintProfilesStatusJobDetails

Issue Description	Issue ID
Authorization not properly checked when getting agent configuration.	1961486
An engagement takes a long time to update before the liveness probe java Beans are created.	1972304
Delete person data doesn’t mask key-value pairs of ne_validate_caller_id_ext.	1973939
Client credential labels are overwritten unexpectedly.	XSUPPORT-17111
Issues with voiceprint modification timestamp.	XSUPPORT-17313
Available languages shows Dutch despite it being disabled.	XSUPPORT-17322
Ability to access dialog box on a grayed out screen for cluster job definition.	XSUPPORT-17340
Inconsistent GUI update within Engagements for deleted records.	XSUPPORT-17392
The Enroll button on the web agent console was enabled when the call was on hold.	XSUPPORT-17408
Unable to manipulate fraudsters’ voiceprint without enabling WebPages.Page Person.	XSUPPORT-17412
When configuring Contact Center ReAuthenticateAfterMatchDelay parameter to a positive value, re-authentication occurs only once or few times.	XSUPPORT-17469
Conference Mode text in the web agent console appears cut off.	XSUPPORT-17507

WAV header duration value is unreliable when fetching media through GetMedia API, GetMediaUnmasked API, or through /media URL obtained from the PublishMedia or PublishUnmaskedMedia API.

Use duration provided by the GetMediaInfo API instead of relying on the duration of the WAV header.

In the Web Agent Console miniature view, language prompts aren’t localized to match the miniature view.

In Web Agent Console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.